Return istructions

What are the conditions for returns?

You can find all the information about return conditions and refunds on the Sales Conditions page.

How can I request a return?

If you have an account:

  • Log in to your account page using your username and password created during registration;
  • Click on the View orders button;
  • Find the order you wish to return and click the Return button;
  • Provide reasons for the return and any demonstrative photos (in case of damaged items).

Otherwise:

  • Retrieve the order ID received in the order confirmation email;
  • Access the Return items page;
  • Enter the previously retrieved order ID and the email address you want to be contacted at;
  • Provide reasons for the return and any demonstrative photos (in case of damaged items).

For further information, do not hesitate to contact us.